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The most powerful and easy-to-use ticketing system

ticketing
Ticketing

Manage and resolve tickets across all channels from inside Hiver

Collaboration
Collaboration

Work together as a team without cluttering your inbox 

Workflows
Workflows

Build rules to automate grunt work and codify best practices 

Integrations
Integrations 

Integrate with 100+ apps and manage all tasks inside Hiver

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AI Copilot

Let AI deliver instant resolutions and draft responses

Chat
Chat

Help customers in the moment with live chat and AI bots

Analytics@2x
Analytics

Get powerful insights to improve your customer service 

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Self-service

Deflect repetitive queries with a knowledge base and customer self-service portal

Learn how businesses deliver stellar service with
Hiver's ticketing software

Travel

I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

Jędrzej Dąbrowski

Jędrzej Dąbrowski

Junior Product Manager

Logistics

50%

decrease in email resolution time

Business Services

40hr

saved per month

Manufacturing

250%

Increase in efficiency

Education

We used to receive complaints asking why employees don't respond to emails. Ever since we started using Hiver, I rarely get any complaints.

Matt Smith

Matt Smith

Deputy Director, Senior Director

Logistics

Using a separate help desk wasn't appealing. We've always focused on responding to queries quickly and accurately, and with Hiver, we've gotten better.

Brennan Hicks

Brennan Hicks

People Operations Project Manager

Business Services

23hr

saved per month

Healthcare

100%

increase in productivity