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Meet Hiver, the simplest shared inbox solution thats works with Gmail & Outlook

Cut down on all the confusion. Route every email to the right person at the right time. Collaborate faster internally, and keep teams productive with performance data.

Facing challenges in team collaboration? See how Hiver's Shared Inbox Solution can help solve your problem
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Here's why teams chose Hiver to become efficient

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Zero learning curve

Hiver works with Email, so there’s nothing for new users to adapt to. You can get started in minutes.
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Always there for you

Hiver's support team is always there to help you, 24x7, with response times of less than 2 minutes. 
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Strict privacy and security

Keeping your data safe is our top priority. We're SOC 2 Type II compliant and ISO 27001 certified.

Your Email inbox - but more powerful.

Handle all shared inboxes like support@, help@, info@, and more - right from your Email. Get access to collaboration, productivity, and analytics tools to make your teams efficient.

Email Management

Never miss customer emails

Assign incoming emails to team members either manually or automatically. Keep track of email status and categorize emails better with tags.

Collaboration

Collaboration made super easy

Keep everyone on the same page with private notes, email templates, and shared drafts and give the best response to your customers.

Reporting and Analytics

Stay on top of your team's performance

Measure the data points that matter, never miss an SLA and stay on top of customer sentiments with CSAT surveys.

Top rated and reviewed across platforms

4.6

Capterra

4.5

chrome

4.6

g2

4.6

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Say goodbye to the old way of managing shared inboxes

Is your entire team working from the same inbox? Are you drowning in a lot of confusion? Are you losing visibility into your team’s workflows?

Not with Hiver.

Features

Google Groups

Collaborative Inboxes

Hiver

Email task assignment

Manual

Manual and automated

Change email status

Limited

Full access

Email status visibility

Limited

Customizable views

Internal discussions

Prevent duplicate replies

Reporting

CSAT surveys

SLA & business hours

Customer contacts

Features your team needs the most 

features

 

Auto-assignment
Automate email and chat assignments to your agents in a round-robin manner.

Know your customers better
Get rich customer context and insights to craft personalized responses.

Productivity-on-the-go
Enable field agents to solve customer issues on-the-go with Hiver’s mobile app.

Respond to your customers in real-time
With Hiver's live chat, be where your customers are.

Connect your favorite apps
With Slack, Asana, Jira, and Salesforce integrations, connect your favorite apps to your inbox.

Automate repetitive tasks
Set simple rules to automate manual tasks such as email, tag, and status assignments.

Prevent duplicate responses
With collision alerts, prevent multiple users from responding to the same email.

Harvey - the AI bot
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Empower customers to self-serve
Create help articles and assist customers by responding to repetitive queries quickly.

Trusted by 10000+ teams worldwide

Words from our Happy Customers!

With Hiver, we are able to get rid of the sunk cost associated with 'time' and remove the anxiety around who’s going to respond to what. Now, we clearly know which emails are assigned to each one of us and we’re replying to them in a timely fashion.

Arthur
Arthur Bekermen,
 COO, iQ Food Co

Hiver has come along as a trustworthy, and dependable sidekick that has helped us manage our emails better and faster by 25%. What we instantly liked about Hiver was the ability to assign emails in our shared inbox, email templates, shared drafts, etc.

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Brennan Hicks,
People Operations Project Manager, Clutter

Email without Hiver makes going through your inbox a frustrating affair, even if other people have handled a good chunk of it. I would say Hiver has a Type A personality — someone who is very powerful, organized, and structured and gets things done on time. 

Tai Roach

Tai Roach,
Support Manager, Air Comm

Pricing that makes you go wow!

Lite

$19/user/mo
billed annually

All the essential tools for getting started with delivering quick and empathetic customer service

  • Checkmark Email Management
  • Checkmark 2 Shared Email Inboxes, voice & Whatsapp Channel
  • Checkmark Live Chat
  • Checkmark Knowledge Base
  • Checkmark Team Collaboratoration
  • Checkmark Basic Automations
  • Checkmark Round-robin auto-assignment
  • Checkmark 1 SLA policy and violation reminder
  • Conversation reports
  • Checkmark Asana, Jira, Slack, QuickBooks app integrations
  • Checkmark iOS & Android mobile apps
  • Checkmark Onboarding and 24X7 support
START FOR FREE
Most popular

Pro

$49/user/mo
billed annually

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

  • Everything in Lite and
  • Checkmark 5 Shared Inboxes
  • CSAT Survey
  • Checkmark No limits on SLA policy and violation reminder
  • Checkmark Analytics
  • Chatbots
  • Round-robin assignment with assignment limits
  • SLA reports and business hours
  • Checkmark Harvey AI Bot
  • Checkmark Hiver APIs
  • Checkmark Salesforce and Zapier app integration
START FOR FREE

Elite

$79/user/mo
billed annually

Custom access control, round-robin assignment and more for delivering customer delight

  • Everything in Pro and
  • Unlimited shared email inboxes
  • Checkmark Advanced automations
  • Checkmark Round Robin Assignment
  • Skill-based auto-assignment
  • Checkmark HIPAA compliance
  • Checkmark Okta app integration
  • Checkmark Dedicated success manager
  • Checkmark Call-back support
  • Checkmark Uptime SLA
  • Checkmark Quarterly team training
  • Checkmark Custom build hours
START FOR FREE

Frequently Asked Questions

faq

What is a shared inbox?

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.

Shared inboxes usually have a generic email address - such as info@, support@, help@, accounts@, or careers@. 

Why use a shared inbox?

Shared inboxes help various teams in companies centralize and streamline queries. It opens up opportunities for collaboration and information exchange since everyone has access to the same set of emails. Every member of a team who is part of a shared inbox can access the same set of emails.

What does the 7-day free trial include?

Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver an amazing customer experience. You don't need a credit card to sign up. Just fill up the form and you are all set! 

Turn Email into your favorite work app with Hiver

7-day free trial | No credit card required*

Get Started with Hiver
 
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