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Meet Hiver, The must-have email management software crafted for teams

Discover Hiver, where teamwork meets efficiency through essential email management tools. Unite your team's communication, streamline workflows, and enhance collaboration seamlessly. Elevate your shared Gmail account experience with Hiver's powerful features.

Explore how Hiver's email management software can revolutionize your workflow.
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Why teams chose Hiver to become efficient

zero learning curve

Zero learning curve

Hiver works inside Gmail, so there’s nothing for new users to adapt to. You can get started in minutes.
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Always there for you

Hiver's support team is always there to help you, 24x7, with response times of less than 2 minutes. 
security

Strict privacy and security

Keeping your data safe is our top priority. We're SOC 2 Type II compliant and ISO 27001 certified.
Some of our Happy Customers!

Your Gmail inbox - but more powerful.

Handle all shared inboxes like support@, help@, info@, and more - right from Gmail. Get access to collaboration, productivity, and analytics tools to make your teams efficient.

Email Management

Never miss customer emails

Assign incoming emails to team members either manually or automatically. Keep track of email status and categorize emails better with tags.

Collaboration

Collaboration made super easy

Keep everyone on the same page with private notes, email templates, and shared drafts and give the best response to your customers.

Reporting and Analytics

Stay on top of your team's performance

Measure the data points that matter, never miss an SLA and stay on top of customer sentiments with CSAT surveys.

Say goodbye to the old way of managing shared inboxes

Is your entire team working from the same inbox? Are you drowning in a lot of confusion? Are you losing visibility into your team’s workflows?

Not with Hiver.

Features

Google Groups

Collaborative Inboxes

Hiver

Email task assignment

Manual

Manual and automated

Change email status

Limited

Full access

Email status visibility

Limited

Customizable views

Internal discussions

Prevent duplicate replies

Reporting

CSAT surveys

SLA & business hours

Customer contacts

Features your team needs the most 

features

 

Auto-assignment
Automate email and chat assignments to your agents in a round-robin manner.

Know your customers better
Get rich customer context and insights to craft personalized responses.

Productivity-on-the-go
Enable field agents to solve customer issues on-the-go with Hiver’s mobile app.

Respond to your customers in real-time
With Hiver's live chat, be where your customers are.

Connect your favorite apps
With Slack, Asana, Jira, and Salesforce integrations connect your favorite apps to your inbox.

Automate repetitive tasks
Set simple rules to automate manual tasks such as email, tag, and status assignments.

Prevent duplicate responses
With collision alerts, prevent multiple users from responding to the same email.

Harvey - the AI bot
Intelligently identify and close conversations that get reopened due to non-actionable “Thank you” responses from customers.

Empower customers to self-serve
Create help articles and assist customers by responding to repetitive queries quickly.

Trusted by 10000+ teams worldwide

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With Hiver, we are able to get rid of the sunk cost associated with 'time' and remove the anxiety around who’s going to respond to what. Now, we clearly know which emails are assigned to each one of us and we’re replying to them in a timely fashion.

Arthur
Arthur Bekermen,
 COO, iQ Food Co

Hiver has come along as a trustworthy, and dependable sidekick that has helped us manage our emails better and faster by 25%. What we instantly liked about Hiver was the ability to assign emails in our shared inbox, email templates, shared drafts, etc.

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Brennan Hicks,
People Operations Project Manager, Clutter

Gmail without Hiver makes going through your inbox a frustrating affair, even if other people have handled a good chunk of it. I would say Hiver has a Type A personality — someone who is very powerful, organized, and structured and gets things done on time. 

Tai Roach

Tai Roach,
Support Manager, Air Comm

Pricing that makes you go wow!

Lite

$15/user/mo
billed annually

All the essential tools for getting started with managing your team inboxes better

  • Checkmark 2 Shared Email Inboxes
  • Checkmark Add upto 10 Users
  • Checkmark Email Notes
  • Checkmark Collision Alerts
  • Checkmark Contacts
  • Checkmark Collaborators
  • Checkmark iOS and Android Mobile Apps
  • Checkmark 24/7 Email and Chat Support
START FREE TRIAL
Most popular

Pro

$39/user/mo
billed annually

SLAs, CSAT and rich visual analytics to help you boost email responsiveness

  • Everything in Lite and
  • Checkmark Unlimited Shared Inboxes
  • Checkmark Unlimited Users
  • Checkmark SLA Violations & Business Hours
  • Checkmark CSAT
  • Checkmark Unlimited Automations
  • Checkmark Analytics
  • Checkmark Integrations
START FREE TRIAL

Elite

$59/user/mo
billed annually

Custom access control, round-robin assignment and more to enhance productivity

  • Everything in Pro and
  • Checkmark SLA Reminders
  • Checkmark Round robin Assignment
  • Checkmark Custom Access Control
  • Checkmark Custom Reports
  • Checkmark Priority Support
  • Checkmark Call-back Support
  • Checkmark Dedicated Success Manager
START FREE TRIAL

Frequently Asked Questions

faq

What is Hiver's email management software, and how does it help teams?

Hiver's email management software is a specialized tool designed to optimize team collaboration within shared inboxes. It facilitates email assignment, tracking, and internal discussions, allowing teams to streamline their communication and respond more effectively to client inquiries and tasks.

Can Hiver's software be integrated with Gmail for seamless use?

Yes, Hiver seamlessly integrates with Gmail, enhancing its capabilities for teams. It transforms Gmail into a collaborative platform, providing features like shared labels, email delegation, collision alerts, and analytics, all accessible from within your familiar Gmail interface.

What specific problems does Hiver's email management software solve?

Hiver addresses challenges such as email duplication, missed messages, and lack of visibility in shared inboxes. It ensures that team members can efficiently manage emails, assign tasks, and maintain a coherent communication flow, ultimately improving client interactions and internal teamwork.

Is Hiver's software suitable for businesses of all sizes?

Absolutely, Hiver caters to businesses of various sizes, from startups to enterprises. Its adaptable features and intuitive interface can be tailored to fit the needs of different teams, regardless of their scale. It's equally effective for small teams collaborating on customer support or large teams managing complex projects.

Do team members require extensive training to use Hiver's software?

No, Hiver's software is designed with user-friendliness in mind. Its seamless integration with Gmail means that teams can get started quickly without a steep learning curve. Additionally, Hiver provides resources like tutorials and customer support to ensure teams can make the most of its features.

Turn Gmail into your favorite work app with Hiver

7-day free trial | No credit card required*

Get Started with Hiver
 
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