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10,000+ teams worldwide use hiver for 

Customer Support
Finance Operations
People Ops
ITSM

And, they love us!

See Hiver in action (in 7 minutes)

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Never miss an email with Hiver

Ensure accountability on every email in support@, sales@, finance@ and more.
  • Email groups and distribution lists can be very messy. With Hiver, it is easy and fast for your team to stay on top of every email from your customers, employees, or partners.
  • Achieve clear ownership on every email without CCing or forwarding.
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Email Assignmenr

Modern and intuitive ticketing built for collaboration
  • Hiver makes it easy to stay on top of messages across channels, assign clear ownership, and collaborate seamlessly without the need for CCs and forwards.
  • Let AI draft messages automatically or refine them for a perfectly polished response.
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Notes

Automate the gruntwork and integrate all your apps with Gmail
  • Use the power of workflows and AI to route messages to the right team member, categorize them automatically, and ensure every email is responded to on time.
  • Connect with over 100 apps like Asana, Jira, and more to handle every task without leaving Hiver.
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Automation

Make decisions with data-driven insights
  • Track key metrics like response time, resolution time, and customer feedback to plan headcount and identify improvement opportunities.
  • Easily customize reports and dashboards to share key insights with your team.
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The complete customer service solution

Omnichannel Shared Inbox
Omnichannel Shared Inbox

Consolidate customer communication over email, live chat, voice, Whatsapp & more into a single inbox

Live Chat with AI
Live Chat with AI

Setup and engage with your website visitors on live chat. Deliver instant resolutions with AI & Chatbots.

Customer Portal
Customer Portal

Enable a self serve experience for your customers to submit issues and track their resolution.

Knowledge Base
Knowledge Base

Setup a help center to empower your customers to find answers on their own.

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Ticketing

Resolve complex, nested issues requiring multiple teams.

AI Copilot
AI Copilot

Use the power of AI to draft responses, get suggestions and uncover insights to resolve complex issues faster.

Automations
Automations

Automate repetitive and grunt work through powerful rule-based automations.

Integrations
Integrations

Bring all your customer context from multiple systems into Hiver. Seamlessly connect with 100+ apps easily.

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Analytics

Track all your key metrics with rich visuals and help your team.

Hear from our customers

Brennan Hicks clutter Left Section

Hiver has come along as a trustworthy, discerning, dependable sidekick that has helped us manage our emails better and faster.

Brennan HicksPeople Operations Project Manager, Clutter
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Nathan Strang Left Section Nathan-Strang

With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan StrangOcean Freight Operations Manager
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Matt Smith Left Section

We used to receive complaints from stakeholders regarding missed emails. Ever since we started using Hiver, I rarely get any complaints.

Matt SmithSenior Director, Operations, DRED
Boise state university
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Hiver plays well with every tool you use

Streamline workflows and improve productivity by connecting Hiver with tools and apps of your choice.