Hiver is ideal for businesses on Google & Outlook Workspace, wanting to provide amazing customer service. It works with your Gmail & Outlook inbox, and you don't need to switch tabs to provide multi-channel support, collaborate with your team, and be on top of your team's performance.

Hiver's customer support ticketing software is a powerful tool that helps teams manage and prioritize customer inquiries seamlessly. Unlike traditional ticketing systems, Hiver brings email collaboration into the mix, allowing teams to work on customer emails directly from Gmail & Outlook. With features like shared inboxes, collision alerts, and comprehensive analytics, Hiver enhances the ticketing experience by promoting teamwork, efficiency, and better customer engagement.

Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver amazing customer service. You don't need a credit card to sign up. Just fill up the form and you are all set! 

Hiver's shared inbox transforms your regular email account into a collaborative helpdesk. It enables your team to collectively handle incoming customer emails, ensuring that no query slips through the cracks. With shared labels, easy email assignment, and real-time updates, Hiver streamlines communication, minimizes duplication of efforts, and enables your team to provide prompt and unified customer responses.

Absolutely. Hiver is designed to seamlessly integrate with your existing Gmail & Outlook setup. There's no need for a separate platform or complex migration. Your team can continue using Gmail or Outlook while leveraging Hiver's ticketing and collaboration features. This integration ensures a smooth transition and minimal disruption to your current workflow.

Hiver's analytics provide valuable insights into your team's customer support performance. You can track metrics like response times, resolution rates, and individual agent performance. These insights help you identify areas for improvement, optimize resource allocation, and ensure your customers receive the best possible support experience.

Absolutely. Hiver caters to teams of all sizes, from small businesses to large enterprises. Whether you have a compact team or a sprawling support department, Hiver's flexible features adapt to your needs. With its customizable workflows, collaborative tools, and comprehensive ticket management, Hiver empowers teams of varying sizes to deliver exceptional customer support.