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Resolve customer queries instantly with  a Gmail based customer service software

With Hiver:

  • Resolve customer queries up to 80% faster.
  • Increase first response time by 60%
  • Have an SLA success rate of 100%.
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Discover how Hiver's Customer Support Solution streamlines and enhances customer support.
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Here's why leading brands choose Hiver and stick to it

zero learning curve

Zero learning curve

Hiver works inside Gmail, so there’s nothing for new users to adapt to. You can get started in minutes.
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Always there for you

Hiver's support team is always there to help you, 24x7, with response times of less than 2 minutes. 
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Humans over tickets

Humanize all customer conversations rather than treating them as tickets, and see your CSAT scores soaring.

Multi-channel support

Be present where your customers are!

With easy email management, live chat, and a knowledge base, serve your customers at every touchpoint.

Collaboration

Collaborate with context

Use notes, email templates and shared drafts to collaborate with your teammates - all from Gmail!

Reporting and Analytics

Stay on top of your team's performance

Measure the data points that matter, never miss an SLA and stay on top of customer sentiments with CSAT surveys.

10000+ teams trust us!

More features you will love!

Organize emails better

Categorize customer issues with Email Tags and filter emails for faster access.

Understand customers better

Get rich customer context and insights to craft personalized responses.

Manage workload better

Get to know who's working on what and distribute work evenly.

Automate repetitive tasks

Say goodbye to manual work and boost your team's productivity.

Navigate emails easily

Group customer emails by filter combinations and save them for quick access.

Productivity on-the-go

Enable field agents to solve customer issues on-the-go with Hiver’s mobile app.

Automate email assignments

Automate email and chat assignments to your agents in a round-robin manner. 

Connect your favorite tools

With Slack, Asana, Jira, and Salesforce integrations, connect your favorite apps to your inbox.

Top rated and reviewed across platforms

4.6

Capterra

4.5

chrome

4.6

g2

4.6

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Words from our Happy Customers!

Hiver has come along as a trustworthy, and dependable sidekick that has helped us manage our emails better and faster by 25%. What we instantly liked about Hiver was the ability to assign emails in our shared inbox, email templates, shared drafts, etc.

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Brennan Hicks,
People Operations Project Manager, Clutter

What we were doing before wasn’t good enough, but Hiver has completely re-invented our communication a 100%. Hiver is extremely easy to use and we were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!

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Luke Thompson,
Co-owner, Visiting Angels

I’d say Hiver is a Type A personality — someone who’s very organized and structured and gets things done on time. Gmail without Hiver makes going through your inbox a frustrating affair, even if other people have handled a good chunk of it.

Tai Roach

Tai Roach,
Support Manager, Air Comm

Pricing that makes you go wow!

Lite

$15/user/mo
billed annually

All the essential tools for getting started with delivering quick and empathetic customer service

  • Checkmark Email Management
  • Checkmark 2 Shared Email Inboxes, voice & Whatsapp Channel
  • Checkmark Live Chat
  • Checkmark Knowledge Base
  • Checkmark Team Collaboratoration
  • Checkmark Basic Automations
  • Checkmark Round-robin auto-assignment
  • Checkmark 1 SLA policy and violation reminder
  • Conversation reports
  • Checkmark Asana, Jira, Slack, QuickBooks app integrations
  • Checkmark iOS & Android mobile apps
  • Checkmark Onboarding and 24X7 support
START FREE TRIAL
Most popular

Pro

$49/user/mo
billed annually

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

  • Everything in Lite and
  • Checkmark 5 Shared Inboxes
  • CSAT Survey
  • Checkmark No limits on SLA policy and violation reminder
  • Checkmark Analytics
  • Chatbots
  • Round-robin assignment with assignment limits
  • SLA reports and business hours
  • Checkmark Harvey AI Bot
  • Checkmark Hiver APIs
  • Checkmark Salesforce and Zapier app integration
START FREE TRIAL

Elite

$79/user/mo
billed annually

Custom access control, round-robin assignment and more for delivering customer delight

  • Everything in Pro and
  • Unlimited shared email inboxes
  • Checkmark Advanced automations
  • Checkmark Round Robin Assignment
  • Skill-based auto-assignment
  • Checkmark HIPAA compliance
  • Checkmark Okta app integration
  • Checkmark Dedicated success manager
  • Checkmark Call-back support
  • Checkmark Uptime SLA
  • Checkmark Quarterly team training
  • Checkmark Custom build hours
START FREE TRIAL

Frequently Asked Questions

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Who is Hiver suited for?

Hiver is ideal for businesses on Google Workspace, wanting to provide amazing customer service. It resides right inside your Gmail inbox, and you don't need to switch tabs to provide multi-channel support, collaborate with your team, and be on top of your team's performance.

What does a Gmail-based customer service software mean?

A Gmail-based customer service software means that you get an advanced feature set in a familiar interface - that is Gmail.  You get enterprise-grade security and the ability to humanize conversations instead of treating customer queries as mere "tickets". 

What does the 7-day free trial include?

Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver amazing customer service. You don't need a credit card to sign up. Just fill up the form and you are all set! 

Unlock your customer service potential with Hiver

7-day free trial | No credit card required*

Get Started with Hiver
 
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