Hiver is ideal for businesses on Google Workspace, wanting to provide amazing customer service. It resides right inside your Gmail inbox, and you don't need to switch tabs to provide multi-channel support, collaborate with your team, and be on top of your team's performance.

Customer service ticketing software is a platform that helps businesses manage and streamline customer inquiries and support requests. Hiver takes this experience to the next level by integrating seamlessly with your existing email, turning it into a collaborative helpdesk. With shared inboxes, intuitive ticket assignment, and real-time updates, Hiver empowers teams to provide efficient and personalized customer support.

Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver amazing customer service. You don't need a credit card to sign up. Just fill up the form and you are all set! 

Hiver's shared inbox revolutionizes customer service collaboration. It allows your team to collectively manage incoming support emails directly from your email interface. This eliminates the need for switching between platforms, reduces response times, and ensures that every customer query is attended to promptly. Hiver's shared inbox feature promotes teamwork, prevents duplicate efforts, and enhances overall customer satisfaction.

Absolutely. Hiver seamlessly integrates with your existing Gmail setup, making it easy to incorporate into your workflow. You won't need to adopt a completely new system or go through complex data migration. Hiver enhances your customer service operations by complementing your current processes while introducing efficient ticket management and collaboration capabilities.

Hiver's reporting and analytics provide valuable insights into your team's customer service performance. Track metrics such as response times, ticket resolution rates, and agent workloads. These insights enable you to identify areas for improvement, allocate resources effectively, and ultimately enhance your team's ability to deliver exceptional customer experiences.

Absolutely. Whether you're a small business or a large enterprise, Hiver caters to businesses of all sizes. The platform's flexibility and customizable features ensure it aligns with your unique customer service requirements. From efficient ticket management to collaborative tools, Hiver empowers teams of varying sizes to provide top-notch customer service and support.